Initial Appointments and Crisis Triage Appointments

Non-Urgent Initial Appointments

Non-urgent initial appointments can be scheduled Monday to Friday, 9:00 a.m. - 4:30 p.m. via phone 404-727-7450 or online (see below for link).

Crisis Appointments

Crisis appointments are available Monday through Friday, 8:30 a.m. - 5 p.m. by dropping in to CAPS or by calling 404-727-7450 to be connected with a CAPS therapist. If you are having a life threatening emergency, call 911 or Emory Police at 404-727-6111.

Making a Non-Urgent Initial Appointment at CAPS

Non-urgent initial appointments at CAPS are available to enrolled Emory students and can be scheduled by calling 404-727-7450 or via our online software (password 778899).  

Schedule a Non-urgent Initial Appointment

Initial appointments consist of a brief phone consultation during which a clinician will assess your current needs and eligibility for services. During this consultation call, the CAPS clinician will explain your options and assist you with next steps. Outcomes may include:

  • Scheduling you for a screening appointment for individual or group therapy at CAPS
  • Connecting you with TimelyCare
  • Referring you to a community provider (insurance activation required for students on the Emory University Student Health Insurance Plan)
  • Referring you to a workshop or skills group
  • Providing you with information about other relevant supports and resources.

Please note that a 24-hour notice is required to cancel or reshedule appointments.


What to expect during my Crisis Appointment

Students who are experiencing a mental health emergency can drop in at CAPS or call 404-727-7450 for an appointment Monday through Friday, 8:30 a.m. to 5:00 p.m.

CAPS is located at 1462 Clifton Road, Suite 235 (2nd floor). 

Crisis appointments are typically brief (15-20 minutes in length) and focused on assessing for safety and/or urgent need and creating a plan for next steps. Next steps may include scheduling a follow-up appointment at CAPS or connecting you to additional campus or community resources.  

What other crisis resources are available to me?

Additional 24/7 emergency and crisis response resources can be found here.


What is TimelyCare?

Emory University recognizes that staying emotionally and physical healthy is an important part of your academic success and overall well-being. We have expanded our mental health and medical support capacity to all Emory students, including those residing outside of Georgia, by offering virtual health services via TimelyCare. TimelyCare offers:

  • 24/7 TalkNow services: Talk with a mental health provider anytime, anywhere.
  • Scheduled counseling and psychiatric appointments.
  • On-demand and scheduled medical care.

Students have the option to schedule therapy directly with a provider at TimelyCare. To meet with a TimelyCare provider:

  • Set-up an account by visiting or by downloading the TimelyCare app.
  • Use your Emory email address to set up your account.
  • Choose TalkNow for 24/7 access to a mental health provider for a one-time meeting.
  • Choose Scheduled Counseling to meet with a mental health provider more regularly.

Log on to TimelyCare

Contact and Hours of Operation

Address: 1462 Clifton Road, Suite 235, Atlanta, GA 30322
Phone: 404-727-7450
Fax: 404-727-2906
Crisis Consultation: Call 404-727-7450
Hours of Operation: 8:30-5:00, Monday-Friday

PLEASE NOTE: If Emory University is closed due to weather or other emergency, then CAPS is also closed. In such circumstances, students will be contacted to reschedule appointments once the university reopens.