Initial Appointments and Crisis Triage Appointments

Initial Appointments

Initial appointments can be scheduled Monday to Friday, 9 am-4:30 pm via phone (404) 727-7450 or online (see below for link)

Crisis Triage Appointments

Crisis triage appointments are available Monday to Friday, 8:30-3:30 by calling 404-727-7450 to be connected with a CAPS therapist.

Making an initial appointment:

During peak times of the semester, students may immediately initiate therapy by utilizing TimelyCare. To meet with a TimelyCare provider, set-up an account by visiting or download the TimelyCare app. For students who wish to schedule at CAPS, please keep in mind that your first appointment is a brief consultation (read more below). 

Initial appointments are available to enrolled Emory students and can be scheduled by calling (404) 727-7450 or online (Password 112233). You will first be scheduled for a brief phone consultation to determine your current needs and eligibility for services. During this consultation call, the CAPS staff member will explain your options and assist with next steps. Options may include scheduling a screening appointment for individual or group therapy, connection with Emory AnyTime Student Health Services, referral to a community provider, referral to a workshop, insurance activation, and/or information about other relevant supports and resources. Typically, students are scheduled for this phone consultation within one week, though the wait may be longer during times of peak clinical demand. Please note that because appointments are in high demand, a 24-hour notice is required to cancel or reschedule appointments.

All enrolled Emory students have access to free, 24/7 telehealth support with TimelyCare, which offers 24/7 TalkNow consultations, scheduled counseling, psychiatry, and medical visits. 

A referral from CAPS is not required and we encourage you to enroll now so you have easy access later! To Set-up an account, please visit or download the TimelyCare app.

Note: Students living outside the U.S. have access to the 24/7 TalkNow emotional support service only due to laws restricting practice outside the U.S. For additional support, please consider joining a CAPS support group, such as our weekly group for international students. 

What to expect during my Screening appointment?

If you are scheduled for a screening appointment at CAPS during your initial phone consultation, you will be forwarded a link that will allow you to complete screening paperwork remotely. When this paperwork is complete, you will be sent a Zoom link for your appointment. Screening appointments will take approximately 30 minutes.

During your screening appointment, the clinician will obtain information about your presenting concerns, assess your needs, and then provide information regarding appropriate next steps. The clinician will determine if it is in your best interest to be seen for brief supportive individual, couples, or group counseling at CAPS, be referred to our Stress Clinic or other skills-based classes, or be given a referral into the community for ongoing or specialized care. The clinician who meets with you will answer questions and help you throughout the process. Students may or may not be assigned to work with their screening clinician for individual therapy.

Students seek counseling for a wide variety of concerns. Whatever your concerns, a confidential conversation with a CAPS clinician is a good place to start. A clinician can help you sort out your thoughts, feelings, and circumstances, and help you identify and connect with appropriate resources that might be of help to you.

What to expect during my Crisis Triage Appointment:

Students who are experiencing a psychological emergency can call CAPS Monday-Friday, 8:30-3:30, and ask to speak with the crisis on-call counselor. Please note that these appointments are typically brief consultations lasting 15-20 minutes in length with a focus of assessing for safety and/or immediate need, and then creating a plan for next steps, which may include scheduling a follow-up screening appointment or connecting students to additional campus or community resources.

What other crisis resources are available to me?

Additional 24/7 emergency and crisis response resources can be found here.

Contact and Hours of Operation

Address: 1462 Clifton Road, Suite 235, Atlanta, GA 30322
Phone: (404) 727-7450
Fax: (404) 727-2906
Crisis Consultation: Call (404) 727-7450, 8:30-3:30, Monday-Friday
Hours of Operation: 8:30-5:00, Monday-Friday

PLEASE NOTE: If Emory University is closed due to weather or other emergency, then CAPS is also closed. In such circumstances, students will be contacted to reschedule appointments once the university reopens.