If you are experiencing a mental health crisis, there are several support resources available through Emory University and in the community.

24/7 Telehealth (Phone or Video): 

TalkNow through TimelyCare

TalkNow allows you to virtually meet with a licensed urgent care counselor 24/7 through the TimelyCare platform. Follow these easy steps to get connected –

  • Use your Emory credentials to sign up (timely.com/emory)
  • Click “Start New Visit”
  • Click TalkNow and follow the instructions on the screen

8:30 am to 5 pm Phone:

Crisis Triage Appointments at CAPS

The Crisis counselor on-call is available for consultation by phone from Monday–Friday, 8:30 AM-5 PM ET. Call CAPS at 404-727-7450 and ask to speak with the Crisis Counselor On Call.

8:30 am to 5 pm Walk-In:

Crisis Triage Appointments at CAPS

Students may walk in to CAPS to meet with the Crisis Counselor On Call from Monday–Friday, 8:30 AM-5 PM ET. 

After you walk in to CAPS and ask to meet with theCrisis Counselor On Call, you will first be invited to meet with a provider by Zoom using your personal electronic device (a private room with be provided). After the telehealth assessment, if deemed necessary by the CAPS provider, the provider may need to meet with the student in person (with both individuals being fully masked.)


What to expect during my Crisis Triage Appointment at CAPS:

Please note that crisis appointments are typically brief consultations lasting 15-20 minutes with a focus on assessing for safety and/or immediate need, and creating a plan for next steps, which may include scheduling a follow-up screening appointment or connecting students to additional campus or community resources.


Additional emergency and crisis response resources are listed below.


  • Call 911 (from on or off campus)
  • Emory Police Department: 404-727-6111
  • Emory University Hospital Emergency Room: 1364 Clifton Road, 404-712-7100
  • Emory Emergency Medical Services (EMS): 404-727-6111


  • Student Intervention Services (24/7 assistance): 404-430-1120 http://success.emory.edu/index.html
  • Student Health Services: 404-727-7551
  • Student Health Services on-call physician: 404-727-7551 and press "0"
  • Emory Healthcare psychiatrist-on-call: 404-778-5000 (available after hours or weekends)
  • Respect Program (sexual assault/interpersonal violence): 404-270-5360
  • Georgia Crisis & Access Line: 1-800-715-4225
  • National Suicide Hotline: 1-800-784-2433 or 1-800-273-8255
  • Crisis Text Line:
    • Text "HOME" to 741741.
    • Students of color can text "STEVE" to 741741.
  • Trevor Lifeline (LGBTQ): 866-488-7386
  • TrevorChat line (LGBTQ): Text "TREVOR" to 202-304-1200 (7 days/week, 3 p.m. – 10 p.m. EST).

Contact and Hours of Operation

Address: 1462 Clifton Road, Suite 235, Atlanta, GA 30322
Phone: (404) 727-7450
Fax: (404) 727-2906
Crisis Consultation: Call (404) 727-7450, 8:30-5:00, Monday-Friday
Hours of Operation: 8:30-5:00, Monday-Friday

PLEASE NOTE: If Emory University is closed due to weather or other emergency, then CAPS is also closed. In such circumstances, students will be contacted to reschedule appointments once the university reopens.