1. Counseling and Psychological Services
  2. About CAPS
  3. Emergency and Crisis Response

IN CASE OF EMERGENCY

As always, please call the Emory Police Department at 404-727-6111 in an emergency if you are on campus, or call 9-1-1 if you are in the United States off-campus.

Additional crisis response and support resources are listed below.

 

8:30 a.m. to 5 p.m. Drop-in Services:

Students may come in to CAPS to meet with the Crisis Counselor On Call from 8:30 a.m. - 5 p.m. (EST), Monday through Friday.

 

What to expect during my Crisis Triage Appointment at CAPS:

Please note that crisis appointments are typically brief consultations lasting 15-20 minutes with a focus on assessing for safety and/or immediate need, and creating a plan for next steps, which may include scheduling a follow-up screening appointment or connecting students to additional campus or community resources.

After 5 p.m. by phone:

CAPS has expanded after-hours support to provide Emory students with confidential assistance 24 hours a day, 7 days a week (24/7), year-round. Now, a student can call CAPS and speak immediately with a mental health professional to identify their needs, get support, and help develop a plan for next steps.

Contact CAPS by calling 404-727-7450, anytime.

After-Hours Assistance


If you need immediate assistance for life-threatening emergencies, call the Emory Police Department at 404-727-6111 or call 9-1-1 if you are in the United States.

For psychological emergencies, there are several resources available through Emory University and the Atlanta community. Visit https://counseling.emory.edu/about/emergency.html for more information.

When you call during business hours, you will be greeted by a team member who will assist you in answering questions, scheduling appointments or connecting you with immediate support.

When you call after hours, on holidays, or during school breaks, you will first be met with an automated message that provides you with three options:

  1. You can talk with a mental health professional immediately who can offer risk assessment and support for students experiencing urgent mental health concerns.
  2. You can leave a message. Messages will be followed up on the next business day.
  3. You can learn how to schedule an initial consultation online.
If you need immediate assistance for an emergency, please call the Emory Police Department at 404-727-6111 if you are on campus or call 9-1-1 if you are in the United States off-campus.
Our after-hours phone line is to support identified mental health needs of our enrolled student community to include those in GA, out of state and abroad. We focus on brief, solution-focused interventions to assess the student’s current situation and arrange for appropriate further levels of care depending on the situation.
We conduct a guided clinical assessment where we talk with you about your presenting issue(s), as well as assess risk related to categories such as suicide, self-harm, thoughts of harm to others, substance use, interpersonal harm, etc. With that, we work with you to create an immediate safety plan for after the call, as well as any contingency planning. This may include ongoing involvement with a mental health professional or in more clinically complex situations, seeking medical attention.
Our after-hours phone line is to support identified mental health needs of our enrolled student community to include those in Georgia, out of state, and abroad.

Yes, translation services are available with our after-hours support. We utilize a third-party provider, Language Service Associates, to provide translation and interpreter services. They offer more than 250 languages, and our top 10 most frequently requested are:

  • Spanish
  • Mandarin
  • French
  • Farsi
  • Russian
  • Japanese
  • Cantonese
  • Cambodian
  • Vietnamese
  • Arabic
Yes. We are always working to enhance our services and your feedback is vital to that effort. After your conversation, you will have the opportunity to provide feedback. You can also contact Dr. Tenille Gaines (tgaine5@emory.edu), executive director of Counseling and Psychological Services (CAPS).

 

 

24/7 Telehealth (Phone or Video): 

 
TalkNow through TimelyCare

TalkNow allows you to virtually meet with a licensed urgent care counselor 24/7 through the TimelyCare platform. Follow these easy steps to get connected:

  • Use your Emory credentials to sign up (timely.com/emory)
  • Click “Start New Visit”
  • Click TalkNow and follow the instructions on the screen

 

Additional emergency and crisis response resources are listed below.

 

FOR LIFE THREATENING EMERGENCIES DAY OR NIGHT:

  • Call 9-1-1 (from on or off campus)
  • Emory Police Department: 404-727-6111
  • Emory University Hospital Emergency Room: 1364 Clifton Road, 404-712-7100
  • Emory Emergency Medical Services (EMS): 404-727-6111

FOR ADDITIONAL CRISIS RESPONSE and SUPPORT:

  • Student Intervention Services (24/7 assistance): 404-430-1120 
  • Student Health Services: 404-727-7551
  • Student Health Services on-call physician: 404-727-7551 and press "0"
  • Emory Healthcare psychiatrist-on-call: 404-778-5000 (available after hours or weekends)
  • Respect Program (sexual assault/interpersonal violence): 404-727-1514
  • Georgia Crisis & Access Line: 1-800-715-4225
  • National Suicide Hotline:
    • Call or text 9-8-8
    • Call 1-800-784-2433 or 1-800-273-8255
  • Crisis Text Line:
    • Text "HOME" to 741741.
    • Students of color can text "STEVE" to 741741.
  • Trevor Lifeline (LGBTQ): 866-488-7386
  • TrevorChat line (LGBTQ): Text "TREVOR" to 202-304-1200 (7 days/week, 3 p.m. – 10 p.m. EST).

Contact and Hours of Operation

Address: 1462 Clifton Road, Suite 235, Atlanta, GA 30322
Phone: 404-727-7450
Fax: 404-727-2906
Crisis Consultation: Call 404-727-7450
Hours of Operation: 8:30-5:00, Monday-Friday

PLEASE NOTE: If Emory University is closed due to weather or other emergency, then CAPS is also closed. In such circumstances, students will be contacted to reschedule appointments once the university reopens.

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