Support for Students in Crisis


Crisis triage appointments are available at CAPS, Monday–Friday, 8:30 a.m. - 3:30 p.m.

Students who are experiencing a psychological emergency can call CAPS (404-727-7450) during those times and ask to speak with the crisis counselor on-call. Members of the Emory community (family members, friends, faculty, staff & students) can also call CAPS (404-727-7450) for consultation to address their concerns about a student’s well-being.

TimelyCare, including TalkNow

TimelyCare is a 24/7 free, virtual healthcare service for all enrolled Emory students, including those living outside of Georgia and the U.S. (as long as it is a country without internet restrictions.) Services include TalkNow, a 24/7 on-demand resource for immediate access to a mental health professional, as well as scheduled counseling, psychiatry, and medical care. 

Access TimelyCare by logging on at timelycare.com/emory using your Emory NetID and password. 

Student Case Management and Intervention Services
404-727-4193

Student Case Management and Intervention Services (SCMIS) operates Monday-Friday, 8:30 a.m. - 5:00 p.m. Case managers assist students on an ongoing basis and in times of crisis. If you are concerned about a friend or student or even yourself, submit a Student of Concern Referral Form and they will reach out to the student and refer them to the appropriate support resources, including CAPS.

Student Intervention Services (24/7)
404-430-1120

The Student Intervention Services (SIS) on-call team is staffed 24/7 and responds to students in active crisis and emergency. Examples of active crisis include active suicidal ideation, unresponsiveness due to substance use, physical injury requiring hospitalization, instances of imminent danger, or crisis surrounding basic needs such as homelessness within 48 hours. 

SIS is staffed by a group of interdisciplinary campus staff members including non-clinical case managers within SCMIS.

Office of Respect Hotline
470-270-5360

Office of Respect offers a 24-hour support and advocacy hotline for students impacted by interpersonal violence and survivors of sexual and relationship-related violence and stalking. 

Office of Spiritual and Religious Life

OSRL provides a variety of services, including pastoral counseling (by appointment) and religious and spiritual support. OSRL has offices in Cannon Chapel (Suite 316) and the Alumni Memorial University Center (AMUC 125). 

Student Health Services (SHS)
404-727-7551

Student Health Services offers outpatient care for enrolled Emory students, including psychiatric services (diagnostic psychiatric evaluations, medication evaluations, long-term management of psychiatric medications, and community referrals.) 

If you are an established patient and require after-hours assistance, call the psychiatrist on-call at 404-778-5000. 

All other patients should call 911 or 404-727-6111 (EPD) if you are experiencing an emergency. 

 

Emory Crisis/Emergency Resources

  • Emory Police Department and Emergency Medical Services (EEMS): 404-727-6111
  • Student Intervention Services (SIS): 404-430-1120
  • Counseling and Psychological Services: 404-727-7450 (urgent consultation services M-F 8:30 a.m. - 3:30 p.m.)

General Crisis Hotlines: 

National Suicide & Crisis Lifeline (in U.S.)
  • 9-8-8
  • En Español: 1-888-628-9454
National Crisis Text Line
  • Text HOME to 741-741
  • Text STEVE to 741-741 for a BIPOC responder
  • Text AYUDA to 741-741 for a Spanish-speaking responder
Georgia Crisis Access Line
(in state of GA)
  • 1-800-715-4225
    (also available via text & chat via the MyGCAL Mobile Application)
National Grad Crisis Line 
(for U.S. graduate students)
  • 1-877-472-3457
The Trevor Project
(for LGBTQ Youth)
  • 1-866-488-7386
  • Text START to 678-678
Trans Lifeline
(for Trans individuals)
  • 1-877-565-8860
Veterans Crisis Line
(for veterans and their loved ones)
  • 9-8-8 (*press 1)
  • Text 838-255

 

Additional Resources:

Mobile Applications and Websites:

Resources for Helping Others


If you suspect someone you know is struggling (based on any of the signs below or other clues), make sure to express your concern and ask them about it. You may be worried that you’ll somehow make things worse by stepping in, but, in fact, people who are struggling often look to their peers, friends, and other acquaintances for support.

Signs of distress

  1. Feeling sad, withdrawn, or detached for more than two weeks
  2. Seeing, hearing or believing things that are not real
  3. Taking unnecessary risks or engaging in severe/out-of-control and/or dangerous behaviors
  4. Sleep issues – such as being unable to sleep, sleeping excessively or having an erratic sleep schedule
  5. Eating issues – such as not eating or refusing to eat, or intentionally vomiting to lose weight
  6. Regular and excessive use of drugs and/or alcohol
  7. Drastic changes in mood, behavior, or personality
  8. Extreme difficulty concentrating, focusing, or staying still
  9. Recurrent and intense worries, unexplained panic, or fear that interferes with daily activities
  10. Self-harming behaviors (such as cutting, burning, hair-pulling, or hitting)
  11. Thoughts of suicide. If you suspect someone you know is having thoughts of suicide or have noticed any of the following warning signs, please refer to the IN CASE OF A CRISIS/ EMERGENCY section above.

Suicide Warning Signs

  1. Mood swings, rage, uncontrolled anger, hopelessness, feeling trapped or feeling like they are a burden to others
  2. Expressing or hinting at a desire to take their own life, hurt themselves or others, or wishing they were dead
  3. Researching suicide methods/means, acquiring a gun and/or stockpiling pills
  4. Isolation/withdrawal from friends, family and/or society at large
  5. Giving away prized possessions or acting as if they are saying final goodbyes

Not sure how to help or talk to someone in distress? Consult the following resources:

Emory CAPS offers QPR - a national suicide prevention training program which stands for Question, Persuade, and Refer. The 2-hour training teaches 3 simple steps that anyone can learn to help save a life from suicide. QPR is intended to teach individuals how to recognize the warning signs of suicide and provides guidelines on how to ask the difficult question about suicidal thoughts, persuade individuals to get help, and refer individuals to local and national resources for support. If you would like to request a QPR training for your student group / department / organization, please contact the CAPS Suicide Prevention Coordinator, Dr. Irene Daboin-Dominguez, at irene.daboin.dominguez@emory.edu

To learn more about this training, please visit: https://qprinstitute.com/

Contact and Hours of Operation

Address: 1462 Clifton Road, Suite 235, Atlanta, GA 30322
Phone: (404) 727-7450
Fax: (404) 727-2906
Crisis Consultation: Call (404) 727-7450, 8:30-3:30, Monday-Friday
Hours of Operation: 8:30-5:00, Monday-Friday

PLEASE NOTE: If Emory University is closed due to weather or other emergency, then CAPS is also closed. In such circumstances, students will be contacted to reschedule appointments once the university reopens.